FAQ’s

Who can benefit from physiotherapy?

People of all ages who need pain relief and the restoration of normal body movement will benefit from a course of physiotherapy. We aim to restore normal posture and alignment to prevent recurrence and allow our clients a speedy recovery from injury.

What conditions can physiotherapy treat?

Physiotherapists treat a wide variety of conditions that cause pain, such as muscular aches, sports injuries, arthritis, as well as rehabilitation from accidents and medical problems.

Does physiotherapy hurt?

We go out of our way to cause as little discomfort as possible to our clients when treating them, although some may initially experience some soreness while new stretches and exercises are introduced and the body adjusts and adapts to them.

What can I expect when I receive treatment?

Every one of our clients undergoes a thorough assessment before we provide them with a diagnosis of their condition and an individual treatment plan that will include the expected duration of their treatment and likely results. The progress of treatment is constantly monitored and adjusted where necessary to ensure that individual treatment plans are realised.

How many treatments will I need?

We do not have a set number of treatments for any condition as each client has individual needs. During your initial consultation your Physiotherapist will discuss with you the number of treatments expected to treat your condition. This will be reassessed at each appointment.

What should I do between appointments?.

What you do between appointments is just as important as your treatment. Most clients are asked to undertake an exercise programme that will help towards their recovery and minimise the chances of a relapse.

Will I be able to continue with my sports while undergoing treatment?

This will depend on the nature of your condition and the sports activity in which you compete. During your initial consultation your physiotherapist will advise you whether you can continue with your sport and this will be reviewed at subsequent treatments.

Do you have a waiting list for consultations?

No. We always try to see people with 24-hours especially if they are in pain.

Do I need to be referred to you by a doctor?

No, however, if you wish to make a claim for treatment costs from a medical insurance policy, some insurers may ask for GP referral letter.

How long will an appointment last for?

Initial appointments generally last for an hour during which a full assessment and treatment will take place. Subsequent appointments generally last for 30-minutes.

What should I wear?

Dress comfortably in loose fitting clothes, or if you are coming directly from work, bring a change of clothing:

  • Ladies with neck, upper back, shoulder, elbow or hand problems should wear or bring a t-shirt. Those with lower back pain should wear or bring shorts and a t-shirt. If you have hip, knee, ankle or foot problems please bring shorts.
  • Men with lower back, hip, knee ankle or foot problems should wear or bring shorts.

Should I bring medical notes and X-rays?

X-rays, scan results and previous medical notes are not normally required but ones of a recent injury may help the Physiotherapist make their assessment.

FAQ’s On Payment & Insurance

What are your payment terms?

We ask for payments to be made after each consultation either by debit card, credit card or cash. We do not accept cheques, American Express or Diners Club cards. If the charges for your treatment are agreed with an insurer, we can often invoice them directly for your treatment.

Will private medical insurance cover the cost of my treatment?

Treatment is refundable by all major health insurance companies. Where appropriate, receipts for insurance companies are issued after each treatment.

We recommend that you contact your insurance company before starting treatment to enquire:

  • Whether a medical referral is necessary
  • Whether you are liable to pay an excess
  • Whether there is any restriction on the number of treatments allowed
  • Whether there is any limit on the amount that can be claimed

Your insurer will usually provide you with an authorisation code and advise how many treatments they are willing to reimburse you for. Please bring details of your policy to your initial consultation together with an authorisation code so that we can confirm arrangements for your treatment. If the policy is a corporate one please bring the group reference number.

Do I pay you for insured treatment?

Some insurers ask you to pay for your own treatment and then claim the costs back from them, while others allow us to invoice them directly. You will have to pay for each of your consultations on the day of treatment unless you have authorisation details from your insurer. We provide a receipt which you can use to reclaim your costs, however, please be aware that not all health insurance companies will repay the full cost and some may reimburse you at a lower rate than the standard cost of the appointment when you do not have authorisation. It is therefore in your own interest to seek authorisation in advance of treatment.
We are recognised by Aviva, AXA-PPP, BUPA, CIGNA, PRUHealth, SimplyHealth, Standard Life and WPA and in most cases we are able to treat you and settle your account with the insurance company directly.

Using Health Insurance

The processes of the companies are different but all require that you seek a referral from your GP or Consultant before they will authorise treatment. Once they do they will give you an authorisation number.

We need this authorization number together with your policy number, or in the case of a corporate policy, your group reference number, so that we can invoice your insurer company directly.

Some insurers will need our provider number which will be given to you during your initial consultation.

If you have any questions please call us or call your health insurance company directly.

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